Fall 2026 Office Hours
Instructor Office Hours (August 17 – September 10)
*No office hours on Labor Day - September 7
• Monday – Thursday, 1p-5p ET
• ONLY FOR TARGETED INSTRUCTORS
• SIGN IN FORM: https://cp.cengage.com/OfficeHours_Instructor
Student Office Hours (August 17 – September 18)
*No office hours on Labor Day – September 7
• Monday – Friday, 11a-5p ET
• Students Only
• SIGN IN FORM: https://cp.cengage.com/Student_OfficeHour_Submission
Steven Fehr - Sales Representative - Science, Math and Computing
I am your first point of contact here at Cengage, focused on working with you to find the course solutions that best fit the needs of you and your students. I'll connect you with high quality content, affordable and accessible products, and answer any questions you may have.
Email: steven.fehr@cengage.com
Phone: 419 265 4960
Kara Rambke - Sales Representative - Business, Healthcare and Trades
I am your first point of contact here at Cengage, focused on working with you to find the course solutions that best fit the needs of you and your students. I'll connect you with high quality content, affordable and accessible products, and answer any questions you may have.
Email: kara.rambke@cengage.com
Phone: 773 266 6279
Christopher Ohlsson - Sales Representative - Humanities, Social Sciences and Gale
I am your first point of contact here at Cengage, focused on working with you to find the course solutions that best fit the needs of you and your students. I'll connect you with high quality content, affordable and accessible products, and answer any questions you may have.
Email: chris.ohlsson@cengage.com
Phone: 217 649 9334
Florence Januzik - Customer Success Consultant
I collaborate with your Account Executive to ensure you get the most value out of your Cengage Online Learning Platform. Whether it's onboarding, consultation, or course monitoring, I'm here to ensure the success of your course throughout each term.
Email: florence.januzik@cengage.com
Phone: 217 419 4321
Hilda Ramos - Director, Strategic Accounts
I partner with your institution to maximize the value of your Cengage Unlimited campus-wide license by supporting adoption, engagement, and overall satisfaction. Working closely with campus leadership, I help align our solutions with your institutional goals while ensuring students have access to the resources they need to succeed and become career-ready.
Email: hilda.ramos@cengage.com
Looking for Instructors & Students Resources?
- Instructors: You'll find training resources and getting started materials to assist with course setup.
- Students: To help students navigate and access Cengage Unlimited, including student experience videos, training resources and access instructions.
Click on the Student Resources link below and share the URL with your students.
Click Here for Instructor Resources
Need Technical Support?
Click here to access our Cengage service site.
Your case will be created once you click the “Create Case” button. If you'd like to share attachments, you will be able to do so on the final screen, once your case has been created.
Our support team delivers answers and advice via live phone and chat support though our self-service website which includes helpful articles, downloads and tutorials.
Call Us Anytime: 1-800-354-9706
Want to schedule a training?
Learning to use a digital solution need not be a daunting task. Your Cengage team provides hands-on training that's customized to meet the needs of you, your course, your institution and students. Training opportunities include:
- Live Training- Your Cengage team will work with you to schedule a training.
- On-Demand Training- View training webinars on your schedule. We offer a catalog of recorded trainings that can be accessed 24/7.